Privacy Policy

1. Introduction

Elite Care and Services Group Pty Ltd (ABN/ACN 694 818 641), trading as MaxLearn (“we”, “us”, “our”), is committed to protecting the privacy of our students, their parents and guardians, and all visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit maxlearn.au or enrol in our programs.

2. Information We Collect

We may collect the following types of personal information:

• Parent/guardian details: name, email address, phone number
• Student details: first name, year level
• Enrolment information: program selection, payment details (processed securely by our payment provider)
• Usage data: pages visited, browser type, device information, and IP address (collected via cookies and analytics tools)

3. How We Use Your Information

We use the information we collect to:

• Process enrolments and manage student participation
• Communicate with parents about their child's progress, session schedules, and program updates
• Improve our website, programs, and educational content
• Send promotional communications (only with your consent, and you can opt out at any time)
• Comply with legal obligations

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share information with:

• Service providers: payment processors, email platforms, and analytics tools that help us operate our business
• Legal authorities: when required by law or to protect our rights

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure.

6. Children's Privacy

Our programs are designed for students in Years 7–9 (ages 12–15). We only collect student information with the consent of a parent or guardian. We do not knowingly collect personal information directly from children without parental consent.

7. Your Rights

Under Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you or your child
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications

To exercise these rights, contact us at info@maxlearn.au.

8. Third-Party Services

Our website may use third-party services including Google Analytics, which collects anonymised usage data. These services have their own privacy policies governing the use of your information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at info@maxlearn.au.